Downtown Host Reviews (April 24, 2009)

Review by Fastian (Review date April 24,2009)
"Downtownhost.com – A detailed review"
After being let down by HZ, I looked for my options and decided to go with DTH. Amazingly, the site that took more than 110% CPU at HZ was running without a glitch. ... I was so happy with DTH that I even got a reseller account and started hosting my friend's sites.

During that time, I also had an account with Hosgator (aka HG) for about 4 months that I used for hosting one blog. It was end of year 2007 when my blog started getting heavy traffic. Unfortunately, that was more than what HG servers were built to handle... And guess what, I moved that site to DTH reseller account and it worked there without an issue. Although, initially (without WP Cache) the CPU usage was as high as 20%-25%, my site worked without an error. Jedito was kind enough to let me tweak few things without shutting down the site. And when I was finally able to implement Cache, the CPU usage/load became 3.5%.

Hardware:
I am with DTH since August 2007 and so far other than two major issues, I haven't seen any other problem with them. One in January 2009, when there was a DDOS attack on the server and I experienced connectivity issue; and one in March209, when there was some server problem. I am happy that they were able to sort it out quickly.
DTH score: (9/10)

Support:
That's where DTH beats any other host any time of the day. Sometimes, I get the feeling that I am not using support desk but chatting with them. The shortest reply I got was in less than 1 minute. And it's not just one time; most of my tickets were responded in less than 10-15 minuets. I wouldn't say that ALL of my tickets were answered within minute. The longest response I got was in 4 hours. But I am still happy because instead of getting reply like "We will update you shortly"... I got the reply "It's done". Whenever I needed them, they were there to help out. For me, it's the best support I ever got.
DTH score: (11/10)

Billing/Sales/Customer Service:
With DTH, I always felt that I am a special customer rather than "just another customer" feeling. Whenever I asked for a "little" favor from billing/sales, I got more than I ever wished. I have never seen such a friendly host (and I have been with more than 8 hosts now).
DTH score: (12/10)

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