Downtown Host Reviews (June 11, 2007)

Review by Kenny Tran (Review date June 11, 2007 with 2 follow-ups)
"DownTownHost Review by A Happy Customer"
The sign-up process was very fast for me. After paying the hosting fee, I got my account set up and ready almost immediately. I found that they had the latest Cpanel (an award-winning control panel for web hosting). The interface is quite cool too in my opinion... Then I set up a mirror of this blog on DownTownHost server and started to test it. To my surprise, it was really slow. I was somehow disappointed, but I still hoped that it was just temporary, so I submitted a support ticket to see how. To my surprise (again), they responded to my complaint within less than half an hour. From there, they actively tested and exchanged messages with me for about 36 hrs. We exchanged around 40 messages in total, but my total waiting time (the time between sending a message & receiving a reply) was only 12h42′ (or 38′ per message on average)... I eventually found out that it was me who caused the prolem because I forgot to change some configuration when setting the mirror on DownTownHost server. After I fixed it, the mirror became very fast (much faster than my old host).

Read the original review and the follow-ups here.
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